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Shipping & Returns

Shipping

If you placed an order and want to know the status of it, please check your email for tracking information. If you need assistance please feel free to contact us. Orders ship the same day if placed by 1:00 PM Eastern Standard Time. Orders placed after 1:00 PM ship the following day, excluding weekends. Orders placed on the weekend ship the following Monday. We make every effort to ship all orders within 24 hours. An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with the tracking information when your order ships. Over Night and 2-Day shipping options are only available to destinations within the USA. Over Night and 2-Day shipments ship via UPS and are delivered in 1 or 2 Business days (not weekends). If you need Saturday delivery, you must request it either in our order form "comments" box or by calling us. Saturday delivery usually costs about twice as much as normal business day delivery. We will quote Saturday delivery upon request.

Signature is automatically required for any orders over $500. If you would like to waive signature requirement for a package over $500, please call or email us. An adult signature (18+) is required to legally sign for UPS deliveries.

For Bulk orders we can ship via your courier account. Please provide us with your account details when placing your order.

International (Shipping outside the US)

We will ship by USPS to almost anywhere in the world. Overseas customers please select the USPS First Class Mail International or USPS Express Mail International option. Additional shipping charges may apply. USPS First Class Mail International shipping may take 5~10 days to arrive and cannot be tracked. USPS Express Mail International delivery time is 3~4 days and can be tracked. We highly recommend USPS Express Mail International for orders shipped out of the United States. We are not responsible for lost orders if you select the USPS First Class Mail International shipping option. THE TWO-DAY OPTION IS FOR USA ONLY. If you prefer DHL or Fed Ex, indicate this in the "comments" box on the order form and we will confirm the price by email. There is also Freight Collect options on our order form to ship on your courier account.

Return Policy

  • We have a 30 day return policy.
  • Please order small sample quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.
  • Returned merchandise needs to be in original packaging and condition.
  • Make sure to include all materials, manuals, instructions, etc.
  • We will Reimburse UPS or USPS ground shipping at our discretion (wrong merchandise received, etc.).
  • Please allow 7 business days to see refund on credit card statement.
  • COD and Freight Collect packages will not be accepted.
  • A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials, or merchandise not in original packaging and condition.
  • Component or discrete LEDs cannot be returned if the package has been opened, LED bulbs and other products can be.